Most customers can expect to receive their order within 1 to 7 days depending on which shipping method and service option is selecting during checkout.

Absolutely not, there is no minimum purchase required. You may purchase as much or as little as you like.

If your order hasn't shipped yet, you are eligible to cancel it by sending us a cancellation request message as soon as possible. Please include your order number. We will resolve it as quickly as possible. If we have already processed and shipped your order, we will not be able to cancel it.

To check the status of your order, log in to your customer account and visit Orders or check your email inbox for your Order Confirmation. Your order status will be:
Processing: This means we’re currently processing and packaging your order. You’ll receive an email to let you know we received your order. When your order ships, we’ll send another email with tracking information.

Depending on whether has been shipped or still currently being processed, item add-ons may be possible. Please contact our Order Dept as soon as possible via email or call 289-897-9323.

To place an order, you can either log in to your existing customer account, create a new customer account, or checkout as a guest without an account.

Next, browse for the items you would like to order. Use the search bar at the top of the page to search for products. Click on a product to see more details. To add the product to your cart, click on the button that says “Add to Cart.”

After you add something to your cart, you can keep shopping or proceed to checkout. While you’re shopping, you can always click the cart in the upper right corner of your screen to view your shopping cart or proceed to checkout.

On the checkout page, add or select your billing and shipping address. Then, add your preferred your payment method. Before you place your order, review the items in your cart. Any discounts or promotions will be reflected in your Order Total. When you’re ready, confirm your order to proceed to enter your payment details. Once successfully completed, we’ll send you an email confirming your order.

Your payment method will be charged automatically at the time of purchase.

If you’re having trouble processing with your credit card, make sure the billing address and postal/zip code you entered during checkout matches the address on file with your credit card and/or bank. Enter the name and credit card number exactly the way you see it on the card. Before you place your order, add the 3-digit CVV security code found on the back of your card.

We accept Visa, MasterCard, American Express, Discover, Debit Visa and PayPal. All other payment methods will require prior arrangements.

Orders are processed and shipped within 1 - 2 business days after payment is confirmed. We do our best to fulfill and ship out orders as quickly as possible.

Shipping costs are calculated based on the weight of the package, the shipping method selected at checkout, and the destination address. All available shipping couriers, service options, and costs will be displayed at checkout before you confirm your order.

Orders placed for In-store Pickups at our Merrittville Hwy, Fonthill, ON brick-and-mortar location are typically ready within 1 - 2 business days. You will receive an email notification once your order is ready and available for pickup. Please do not come to the store or phone us expecting to pick up your order before it is ready. We will not be able to assemble your order on the spot. If you would like to designate someone to pick up on your behalf please notify us of their name in the order notes or contact our Order Dept with their name and your order number.

Depending on whether has been shipped or still currently being processed, a change of shipping address may be possible. Please contact our Order Dept as soon as possible via email or call 289-897-9323. Manual address changes must be made by a staff member. Updating your information within your account will work for future orders, however will not update any orders on our end.

If you would like to request a return or exchange, please review our Return Eligibility, RMAs, Refunds, Exchanges Policy for more information and proper procedure.

You can reach our devoted customer service at 289-897-9323 during business hours. We prefer that you send us an email and we'll get right back to you with a response.

We charge sales tax for all items shipped to the following Canadian provinces: BC, AB, SK, MB, ON, QC, NB, NS, NL, PEI, YK, NVT, and NWT. No sales tax is charged for customer shipments in the United States.

Boreal Gaming & Cards: HST# 776321028RT0001